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The Tennis Business Discussion Forum Archive

[tennisbiz] Re: Operation Spec.

From: Ron Woods <>
Date: Mon 30 Aug 2004 10:37:11 -0500


You are correct that tennis facilities should be a fun place, but even you
must agree that there has to be some semblance of organization and

Do you allow your staff to answer the phone with just a dull hello. Don't
you ask your staff to answer the phone with at least a smile and a personal
name or facility name?

Does your staff come to work in dirty "t" shirts, dirty tennis shoes,
unkempt baggy shorts, etc.

Tennis is now going through some downtime in numbers and popularity and a
first impression is very important. Whether it is through the first lesson
or the first person one comes into contact. That could very well be the
person answering the phone or the person that is manning your shop counter.

I applaud Mike for his efforts in wanting to have a manual of some sort for
his staff. I don't know of many successful businesses that don't have some
sort of employee manual or policy brochure no matter how small.

It is very interesting how many positive and helpful replies were made
versus the one by Jeff. I would like to offer as a resource
for some information, not only on education, but programming and facility
management. The USPTA fully supports any individual who is striving to
improve the game of tennis through education, programming and management.
We all need to work together to grow the game and realize that an organized
well run professional facility will have a better chance of bringing in new
players and retain those who are now playing.

Ron Woods - USPTA

Received on Tue Aug 31 2004 - 07:38:58 CDT

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